Quick Claims

We are known for Quick Claim Settlement. If you are going to have a policy via us, your claim settlement is our responsibility. We have a dedicated team which deals in claim settlement

24/7 Round the Clock

Any time of the day, any time of the year, DYAL BPO SERVICES Staff will assist and guide you out of your insurance troubles

Handling All Tasks

DYAL BPO is a platform which deals in multifarious insurance related tasks pertaining to Claims, Renewals, Lossruns, Endorsements, Certificate, Payments and dispatching

Avro Intermodal Inc

Sukhvinder Singh

CEO at Avro Intermodal Inc

Dental Care

Vinky Dhillon

CEO at Dental Care

Alpha Logistics Services, INC

Parampreet Singh

CEO at Alpha Logistics

Outbound call center services
Inbound call center services
Outsource data entry services
Man-power outsourcing       
Outsource web enabled services

Why Should You Select DYAL BPO Outsourcing Services?

Are you in the pursuit of a reliable call center near you to meet your business objectives? Join hands with us as we have been successfully helping businesses to reach an apex level in the insurance and dispatch industry through consistent deliverance of first-string service standards. Through a collaborative approach and customer-driven focus, the experienced teams of professionals in our office drive instant impact to accomplish targeted results.

View Details

3566

Claims Processed

4200

Renewals Processed

20826

Endorsements Processed

12600

Lossruns Processed

7392

Payments Processed

Some Awesomeness about our office

Expert Technicians

Insurance and dispatch technicians provide support and back up in all areas of insurance and dispatch work. They carry out much of the clerical and administrative work, such as routine correspondence, updating records and dealing with enquiries from clients. ... Underwriting or processing technicians deal with requests for insurance and dispatch.

Professional Service

Demonstrating due diligence, paying attention to detail, wearing appropriate business attire, maintaining ethical standards and confidentiality, staying up to date on current trends/products and exercising sound judgment are all qualities that make up the package of the professional people.

Great Support

Customer don’t want to communicate with an organization or a computer. They want to talk to a real, live, responsive and responsible person who will listen and help them to resolve the issues to their satisfaction.Our agents do the aforementioned tasks with utmost care and responsibility.

Technical Skills

Key skills include:

  • Analytical skills
  • Good maths
  • Attention to detail
  • Verbal and written communication skills
  • IT skills
  • Good judgement
  • Negotiation and interpersonal skills
  • Teamwork

    Working collaboratively to identify new business opportunities, generate a solution to a problem or emerging issue, or develop a strategy to manage a potential risk effectively are just a few examples of ways our agents are working with their colleagues.


    Work Environment

    Our team will focus efforts on workforce management. We will make sure through our training and HR departments that we constantly elevate the skills and knowledge of our operators. More importantly, our leadership has put in place performance and development plans to make sure our operators are happy and motivated to perform their job to the best of their ability. Our friendly and up-beat work culture has paid off and ensures operators arrive to work when they’re scheduled to and in good spirit. Our management team constantly helps our employees envision what their short and long-term goals are so they stay determined to reach that objective and perform well.

    High Standards

    All our answering service representatives are monitored and constantly tested to evaluate their performance. We have a team that strives for perfection and seeks constantly opportunities for improvement . We have in-house quality assurance department that listens to calls and ensures operators are following procedures by marking off checklists. The representatives are given a score and advised after analyzing a certain number of their calls. If needed, operators are pulled off live calls and go through a customized training session until their performance meets “gold” standards.

    Seasoned Supervisors

    All our operators work under the close supervision of our Supervisors who have many years of experience in national phone service, call center operations and problem resolution. Our live operators are trained to follow procedures and to resort to their supervisor who can also take care of escalated calls. All of our supervisors report to their managers and provide weekly reports so upper management is aware of operations. Supervisors meet in a weekly basis with their supervisees to exchange ideas.