The dispatch role at a shipper, also known as a shipping coordinator or logistics coordinator, is crucial for managing the transportation of goods from the shipper's location to the destination. The dispatch team acts as a central point of contact and coordination between the shipper, carriers, and other stakeholders involved in the shipping process. Here are the key responsibilities and duties of a dispatch team at a shipper:

  •    Order Processing: Dispatchers receive and process shipping orders from internal departments or external customers. They verify the order details, including item descriptions, quantities, pickup locations, and delivery requirements. Dispatchers ensure that all necessary documentation, such as shipping labels, customs forms, and permits, are prepared accurately and in a timely manner.
  •    Carrier Selection: Dispatchers evaluate and select appropriate carriers or transportation providers based on factors such as shipping requirements, cost considerations, service levels, and carrier availability. They may maintain a database of approved carriers and negotiate transportation rates and contracts with them.
  •    Route Planning: Dispatchers plan and optimize transportation routes to minimize costs and delivery times. They consider factors such as distance, traffic conditions, carrier capabilities, and any specific requirements related to the shipment. Dispatchers may use routing software or consult with carriers to determine the most efficient routes.
  •    Shipment Coordination: Dispatchers coordinate with carriers to schedule pickups, deliveries, and transit times. They ensure that carriers have the necessary information, including shipment details, documentation, and special handling instructions. Dispatchers may also track the progress of shipments and communicate updates to internal stakeholders and customers.
  •    Problem Resolution: Dispatchers handle any issues or disruptions that arise during the shipping process. This includes addressing delays, rerouting shipments due to unforeseen circumstances, coordinating with carriers to resolve delivery exceptions, and communicating with customers regarding any changes or concerns.
  •    Communication and Documentation: Dispatchers maintain effective communication channels with carriers, internal teams, and customers. They provide timely updates on shipment status, delivery times, and any changes or incidents. Dispatchers also maintain accurate records and documentation of all shipping activities, including bills of lading, delivery receipts, and proof of delivery.
  •    Compliance and Regulations: Dispatchers ensure compliance with transportation regulations, including documentation requirements, hazardous materials handling, and customs